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Robots in service: how robot capabilities and personalities drive customer value co-creation and satisfaction
期刊论文
International Journal of Contemporary Hospitality Management,2025, 卷号: 37, 期号: 3, 页码: 1016-1035
作者:
Balaji, M. S.
;
Jiang, Yangyang
;
Zhang, Xiya
收藏
  |  
浏览/下载:21/0
  |  
提交时间:2025/03/10
Hospitality
Personality
Robot capabilities
Satisfaction
Service robots
Value co-creation
Charting the future of digital servitization using CIMO framework
评论文章
2025
作者:
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
收藏
  |  
浏览/下载:19/0
  |  
提交时间:2025/04/11
CIMO
digital servitization
digitalization, servitization
dynamic capabilities, service-oriented model
A contingency-based approach to service robot design: Role of robot capabilities and personalities
期刊论文
Technological Forecasting and Social Change,2024, 卷号: 201
作者:
Balaji, M. S.
;
Sharma, Priyanka
;
Jiang, Yangyang
;
Zhang, Xiya
;
Walsh, Steven T.
收藏
  |  
浏览/下载:17/0
  |  
提交时间:2024/05/07
Capabilities
Contingency
Customer engagement
Personality
Service robots
The protection and empowerment of Indonesian female migrant domestic workers: Proposals from a multi-stage analysis
期刊论文
Asian Journal of Women's Studies,2022, 卷号: 28, 期号: 2, 页码: 205-227
作者:
Tandos, Rosita
;
Zhu, Runping
;
Krever, Richard
收藏
  |  
浏览/下载:14/0
  |  
提交时间:2025/01/09
empowerment of women
human capabilities theory
Indonesian women
intersectionality theory
Migrant domestic worker
protection of women
Organizational capabilities that enable big data and predictive analytics diffusion and organizational performance: A resource-based perspective
期刊论文
Management Decision,2019, 卷号: 57, 期号: 8, 页码: 1734-1755
作者:
Mishra, Deepa
;
Luo, Zongwei
;
Hazen, Benjamin
;
Hassini, Elkafi
;
Foropon, Cyril
收藏
  |  
浏览/下载:13/0
  |  
提交时间:2021/11/25
Big data
HR capabilities
IT deployment capabilities
Organization performance
Predictive analytics
Resource-based theory
The role of informational and human resource capabilities for enabling diffusion of big data and predictive analytics and ensuing performance
著作章节
出自: Innovation and Supply Chain Management: Relationship, Collaboration and Strategies, Cham, Switzerland:Springer, 2018, 页码: 283-302
作者:
Mishra, Deepa
;
Luo, Zongwei
;
Hazen, Benjamin T.
收藏
  |  
浏览/下载:13/0
  |  
提交时间:2021/11/25
Big data
Big data analytics
Human resource capabilities
Information technology deployment capabilities
Predictive analytics
Essays on the management of innovation via IT-related resources
会议论文
PACIS 2017 Proceedings, Langkawi Island, Malaysia, July 16-20, 2017
作者:
Ha, Sangwook
收藏
  |  
浏览/下载:11/0
  |  
提交时间:2022/07/12
Entrepreneurial actions
Firm-level capabilities
Innovation
IT-related resources
Recruitment
The impact of information infrastructure capabilities on knowledge manipulation skills: A conceptual framework
会议论文
Innovation and Knowledge Management in Business Globalization: Theory and Practice - Proceedings of the 10th International Business Information Management Association Conference, Kuala Lumpur, Malaysia, 30 June 2008 through 1 July 2008
作者:
Ling, Lew Sook
;
Eze, Uchenna Cyril
收藏
  |  
浏览/下载:9/0
  |  
提交时间:2021/07/12
Information infrastructure capabilities
Knowledge management implementation
Knowledge manipulation skills
Malaysia