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	A contingency-based approach to service robot design: Role of robot capabilities and personalities 期刊论文 Technological Forecasting and Social Change,2024, 卷号: 201 作者: Balaji, M. S.; Sharma, Priyanka; Jiang, Yangyang; Zhang, Xiya; Walsh, Steven T. 收藏 \| 浏览/下载：17/0 \| 提交时间：2024/05/07 Capabilities Contingency Customer engagement Personality Service robots
	Turning the wheels of engagement: Evidence from entertainment live streaming 期刊论文 Journal of the Academy of Marketing Science,2024 作者: Song, Xiaofei; Fu, Mengyao; Fang, Jie; Cai, Zhao; Tan, Chee Wee 收藏 \| 浏览/下载：14/0 \| 提交时间：2025/06/16 Customer engagement Emergent process Engagement transition Gratuity Live streaming Markov chain Scheduling strategy
	Connecting the dots between customer-perceived value of travel vlogs and Generation Z travel intention: The mediating role of online customer engagement 著作章节出自: Handbook of Customer Engagement in Tourism Marketing, Cheltenham, UK:Edward Elgar Publishing, 2023, 页码: 99-114 作者: Jiang, Yangyang; Zhang, Xiya; Balaji, M. S.; Wang, Tenghao 收藏 \| 浏览/下载：14/0 \| 提交时间：2025/04/11 Customer engagement Customer perceived value Generation Z Social media Travel vlog
	Does social media marketing really work for online SMEs?: An empirical study 会议论文 ICIS 2016 Proceedings, Dublin, Ireland, December 11-14, 2016 作者: Ha, Sangwook; Kankanhalli, Atreyi; Kishan, S. Jai; Huang, Ke Wei 收藏 \| 浏览/下载：13/0 \| 提交时间：2022/07/12 Customer engagement E-commerce Sales performance Small and medium enterprise (SME) Social media marketing (SMM)