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	Robots in service: how robot capabilities and personalities drive customer value co-creation and satisfaction 期刊论文 International Journal of Contemporary Hospitality Management,2025, 卷号: 37, 期号: 3, 页码: 1016-1035 作者: Balaji, M. S.; Jiang, Yangyang; Zhang, Xiya 收藏 \| 浏览/下载：21/0 \| 提交时间：2025/03/10 Hospitality Personality Robot capabilities Satisfaction Service robots Value co-creation
	Predicting Conversion Rates in Online Hotel Bookings with Customer Reviews 期刊论文 Journal of Theoretical and Applied Electronic Commerce Research,2022, 卷号: 17, 期号: 4, 页码: 1264-1278 作者: Tang, Liang; Wang, Xi; Kim, Eojina 收藏 \| 浏览/下载：80/0 \| 提交时间：2023/02/07 conversion rate e-commerce in hospitality hotel booking linguistic style matching Plutchik’s emotion wheel