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The impact of KM system, consumer and business features on customer loyalty 会议论文
Creating Global Economies through Innovation and Knowledge Management Theory and Practice - Proceedings of the 12th International Business Information Management Association Conference, IBIMA 2009, Kuala Lumpur, Malaysia, 29 June 2009 through 30 June 2009
作者:  Beng, Tan Chew;  Yee, Kwan Pay;  Eze, Uchenna Cyril
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