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	Buffering negative impacts of jaycustomer behavior on service employees 期刊论文 Journal of Services Marketing,2020, 卷号: 34, 期号: 5, 页码: 635-650 作者: Tan, Alice J. M.; Loi, Raymond; Lam, Long W.; Chow, Cheris W.C. 收藏 \| 浏览/下载：16/0 \| 提交时间：2022/07/13 Anger Anxiety Emotion Employee Jaycustomer behavior Justice Procedural justice Service encounter Service marketing
	Roles of perceived value and individual differences in the acceptance of mobile coupon applications 期刊论文 Internet Research,2015, 卷号: 25, 期号: 3, 页码: 471-495 作者: Liu, Fen; Zhao, Xuefeng; Chau, Patrick Y. K.; Tang, Qing 收藏 \| 浏览/下载：11/0 \| 提交时间：2023/05/19 Consumer behaviour Consumer marketing Customer service Marketing channels Mobile communication systems Technological innovation