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The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty 期刊论文
International Journal of Hospitality Management,2015, 卷号: 44, 页码: 38-47
作者:  Wendy Gao，Bo;  Lai，Ivan Ka Wai
收藏  |  浏览/下载：7/0  |  提交时间：2021/10/19
Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model 期刊论文
Decision Support Systems,2012, 卷号: 52, 期号: 3, 页码: 645-656
作者:  Zhao, Ling;  Lu, Yaobin;  Zhang, Long;  Chau, Patrick Y. K.
收藏  |  浏览/下载：22/0  |  提交时间：2023/05/19