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Status已发表Published
TitleA liner shipping competitive model with consideration of service quality management
Creator
Date Issued2018-11-01
Source PublicationAnnals of Operations Research
ISSN0254-5330
Volume270Issue:1-2Pages:155-177
Abstract

Under current competitive liner shipping market, it is crucial to explore the optimal shipping strategy for the subsistence and development of liner companies. In order to establish a liner shipping competitive model, we choose service quality, which can be measured by a range of unstructured data of relative items (such as delivery service, security, processing speed, user-friendliness) with big data analytics, as a key factor in the utility function and analyze the impact of service quality on the pricing strategy for container liner shipping context. By using the analytic hierarchy process, fuzzy comprehensive evaluation and time series forecasting method, the concrete data from South America container liner shipping market is analyzed via empirical study. The finding has demonstrated the model could yield management value for liner companies, and could provide theoretical guidance to formulate the optimal liner shipping strategy.

KeywordBig data analytics Competitive model Pricing strategy Service quality
DOI10.1007/s10479-016-2386-y
URLView source
Indexed BySCIE ; SSCI
Language英语English
WOS Research AreaOperations Research & Management Science
WOS SubjectOperations Research & Management Science
WOS IDWOS:000445733300009
Scopus ID2-s2.0-85011296285
Citation statistics
Cited Times:20[WOS]   [WOS Record]     [Related Records in WOS]
Document TypeJournal article
Identifierhttp://repository.uic.edu.cn/handle/39GCC9TT/6899
CollectionResearch outside affiliated institution
Corresponding AuthorLuo, Zongwei
Affiliation
1.School of Management,Xiamen University,Xiamen,No. 422, Siming South Rd.,361005,China
2.Department of Computer Science and Engineering,Southern University of Science and Technology,Shenzhen,No. 1088, xueyuan Rd.,518055,China
Recommended Citation
GB/T 7714
Han, Shuihua,Cao, Bin,Fu, Yufanget al. A liner shipping competitive model with consideration of service quality management[J]. Annals of Operations Research, 2018, 270(1-2): 155-177.
APA Han, Shuihua, Cao, Bin, Fu, Yufang, & Luo, Zongwei. (2018). A liner shipping competitive model with consideration of service quality management. Annals of Operations Research, 270(1-2), 155-177.
MLA Han, Shuihua,et al."A liner shipping competitive model with consideration of service quality management". Annals of Operations Research 270.1-2(2018): 155-177.
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