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	Customers or Academic Trainees? An Experimental Investigation to Reduce Academic Entitlement in the College Classroom Journal article Communication Studies,2019, volume: 70, issue: 4, pages: 507-519 Authors: Zhu, Lin; Anagondahalli, Deepa; Yilmaz, Gamze Favorite \| View/Download：2/0 \| Submit date：2025/02/17 Academic Entitlement Grade Negotiation Intent Message Framing Role Expectations
	Predicting Student Satisfaction: The Role of Academic Entitlement and Nonverbal Immediacy Journal article Communication Reports,2018, volume: 31, issue: 1, pages: 41-52 Authors: Zhu, Lin; Anagondahalli, Deepa Favorite \| View/Download：2/0 \| Submit date：2025/02/17 Academic Entitlement Instructional Communication Instructor Credibility Nonverbal Immediacy Student Satisfaction
	Social media and culture in crisis communication: McDonald's and KFC crises management in China Journal article Public Relations Review,2017, volume: 43, issue: 3, pages: 487-492 Authors: Zhu, Lin; Anagondahalli, Deepa; Zhang, Ai Favorite \| View/Download：2/0 \| Submit date：2025/02/17 Crisis communication Cultural differences Influential social media creators Social media
	Effects of Academic Entitlement on Conflict Management: Implications of a Consumer Culture for the Student–Teacher Relationship Journal article Communication Reports,2017, volume: 30, issue: 1, pages: 14-25 Authors: Zhu, Lin; Anagondahalli, Deepa Favorite \| View/Download：1/0 \| Submit date：2025/02/17 Academic Entitlement Conflict Styles Customer Orientation Student–Instructor Conflict
	Culture’s role in public diplomacy: predicting and preventing crises Journal article Journal of International Communication,2016, volume: 22, issue: 1, pages: 64-81 Authors: Anagondahalli, Deepa; Zhu, Lin Favorite \| View/Download：4/0 \| Submit date：2025/02/17 conflict resolution crisis management Cross-cultural communication cultural diplomacy intercultural communication