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	Robots in service: how robot capabilities and personalities drive customer value co-creation and satisfaction Journal article International Journal of Contemporary Hospitality Management,2025, volume: 37, issue: 3, pages: 1016-1035 Authors: Balaji, M. S.; Jiang, Yangyang; Zhang, Xiya Favorite \| View/Download：5/0 \| Submit date：2025/03/10 Hospitality Personality Robot capabilities Satisfaction Service robots Value co-creation
	Charting the future of digital servitization using CIMO framework Review 2025 Authors: Zhang, Xiya; Balaji, M. S.; Jiang, Yangyang Favorite \| View/Download：6/0 \| Submit date：2025/04/11 CIMO digital servitization digitalization, servitization dynamic capabilities, service-oriented model
	A contingency-based approach to service robot design: Role of robot capabilities and personalities Journal article Technological Forecasting and Social Change,2024, volume: 201 Authors: Balaji, M. S.; Sharma, Priyanka; Jiang, Yangyang; Zhang, Xiya; Walsh, Steven T. Favorite \| View/Download：10/0 \| Submit date：2024/05/07 Capabilities Contingency Customer engagement Personality Service robots
	Connecting the dots between customer-perceived value of travel vlogs and Generation Z travel intention: The mediating role of online customer engagement Book chapter 出自: Handbook of Customer Engagement in Tourism Marketing, Cheltenham, UK:Edward Elgar Publishing, 2023, pages: 99-114 Authors: Jiang, Yangyang; Zhang, Xiya; Balaji, M. S.; Wang, Tenghao Favorite \| View/Download：4/0 \| Submit date：2025/04/11 Customer engagement Customer perceived value Generation Z Social media Travel vlog
	Robots at your service: value facilitation and value co-creation in restaurants Journal article International Journal of Contemporary Hospitality Management,2022, volume: 34, issue: 5, pages: 2004-2025 Authors: Zhang, Xiya; Balaji, M. S.; Jiang, Yangyang Favorite \| View/Download：4/0 \| Submit date：2025/04/11 Advocacy intentions Restaurants Robot attributes Service robots Value co-creation
	CUSTOMER-PERCEIVED VALUE INFLUENCE ON LUXURY HOTEL PURCHASE INTENTION AMONG POTENTIAL CUSTOMERS Journal article Tourism Analysis,2022, volume: 27, issue: 4, pages: 559-566 Authors: Jiang, Yangyang; Zhang, Xiya Favorite \| View/Download：2/0 \| Submit date：2025/04/11 Customer-perceived value Luxury hotels Potential customers Purchase intention