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	Buffering negative impacts of jaycustomer behavior on service employees Journal article Journal of Services Marketing,2020, volume: 34, issue: 5, pages: 635-650 Authors: Tan, Alice J. M.; Loi, Raymond; Lam, Long W.; Chow, Cheris W.C. Favorite \| View/Download：4/0 \| Submit date：2022/07/13 Anger Anxiety Emotion Employee Jaycustomer behavior Justice Procedural justice Service encounter Service marketing
	Do embedded employees voice more? Journal article Personnel Review,2019, volume: 48, issue: 3, pages: 824-838 Authors: Tan, Alice J. M.; Loi, Raymond; Lam, Long W.; Zhang, Lida L. Favorite \| View/Download：4/0 \| Submit date：2022/07/13 Employee voice Fairness heuristic theory Interactional justice Job embeddedness Job embeddedness theory