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	Robots in service: how robot capabilities and personalities drive customer value co-creation and satisfaction Journal article International Journal of Contemporary Hospitality Management,2025, volume: 37, issue: 3, pages: 1016-1035 Authors: Balaji, M. S.; Jiang, Yangyang; Zhang, Xiya Favorite \| View/Download：5/0 \| Submit date：2025/03/10 Hospitality Personality Robot capabilities Satisfaction Service robots Value co-creation
	Charting the future of digital servitization using CIMO framework Review 2025 Authors: Zhang, Xiya; Balaji, M. S.; Jiang, Yangyang Favorite \| View/Download：7/0 \| Submit date：2025/04/11 CIMO digital servitization digitalization, servitization dynamic capabilities, service-oriented model
	A contingency-based approach to service robot design: Role of robot capabilities and personalities Journal article Technological Forecasting and Social Change,2024, volume: 201 Authors: Balaji, M. S.; Sharma, Priyanka; Jiang, Yangyang; Zhang, Xiya; Walsh, Steven T. Favorite \| View/Download：11/0 \| Submit date：2024/05/07 Capabilities Contingency Customer engagement Personality Service robots
	The protection and empowerment of Indonesian female migrant domestic workers: Proposals from a multi-stage analysis Journal article Asian Journal of Women's Studies,2022, volume: 28, issue: 2, pages: 205-227 Authors: Tandos, Rosita; Zhu, Runping; Krever, Richard Favorite \| View/Download：4/0 \| Submit date：2025/01/09 empowerment of women human capabilities theory Indonesian women intersectionality theory Migrant domestic worker protection of women
	Organizational capabilities that enable big data and predictive analytics diffusion and organizational performance: A resource-based perspective Journal article Management Decision,2019, volume: 57, issue: 8, pages: 1734-1755 Authors: Mishra, Deepa; Luo, Zongwei; Hazen, Benjamin; Hassini, Elkafi; Foropon, Cyril Favorite \| View/Download：5/0 \| Submit date：2021/11/25 Big data HR capabilities IT deployment capabilities Organization performance Predictive analytics Resource-based theory
	The role of informational and human resource capabilities for enabling diffusion of big data and predictive analytics and ensuing performance Book chapter 出自: Innovation and Supply Chain Management: Relationship, Collaboration and Strategies, Cham, Switzerland:Springer, 2018, pages: 283-302 Authors: Mishra, Deepa; Luo, Zongwei; Hazen, Benjamin T. Favorite \| View/Download：4/0 \| Submit date：2021/11/25 Big data Big data analytics Human resource capabilities Information technology deployment capabilities Predictive analytics
	Essays on the management of innovation via IT-related resources Conference paper PACIS 2017 Proceedings, Langkawi Island, Malaysia, July 16-20, 2017 Authors: Ha, Sangwook Favorite \| View/Download：3/0 \| Submit date：2022/07/12 Entrepreneurial actions Firm-level capabilities Innovation IT-related resources Recruitment
	The impact of information infrastructure capabilities on knowledge manipulation skills: A conceptual framework Conference paper Innovation and Knowledge Management in Business Globalization: Theory and Practice - Proceedings of the 10th International Business Information Management Association Conference, Kuala Lumpur, Malaysia, 30 June 2008 through 1 July 2008 Authors: Ling, Lew Sook; Eze, Uchenna Cyril Favorite \| View/Download：3/0 \| Submit date：2021/07/12 Information infrastructure capabilities Knowledge management implementation Knowledge manipulation skills Malaysia