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2012
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Decision Support Systems
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Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model
Journal article
Decision Support Systems,2012, volume: 52, issue: 3, pages: 645-656
Authors:
Zhao, Ling
;
Lu, Yaobin
;
Zhang, Long
;
Chau, Patrick Y. K.
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Submit date：2023/05/19
Continuance intention
Cumulative satisfaction
Justice
Mobile value-added services
Service quality
Transaction-specific satisfaction
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