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	Exploring determinants of visitor’s e-WOM in the virtual art exhibition with an extended American Customer Satisfaction Index Model Journal article Consumer Behavior in Tourism and Hospitality,2025, volume: 20, issue: 1, pages: 38-56 Authors: Wang, Xi; Liao, Yiqing; Liu, Chuyao; Zheng, Jie Favorite \| View/Download：8/0 \| Submit date：2025/03/10 American Customer Satisfaction Index (ACSI) e-WOM Exhibition promotion Virtual exhibition Visitor satisfaction
	Brand equity of e-Sport events: exploring the role of social media on customer satisfaction and behavior Meeting Abstract&Summary 2022 Authors: Xu, Yulan; You, Xinyi; Wang, Xi Favorite \| View/Download：49/0 \| Submit date：2023/02/15 e-Sport customer satisfaction behavioral intention communications-brand equity spectator-based brand equity
	Exploring customer satisfaction of online theater: Adaptation of ACSI model Meeting Abstract&Summary 2021 Authors: Zhong, Huining; Wang, Zihan; Wang, Xi Favorite \| View/Download：50/0 \| Submit date：2023/02/15 perceived quality ACSI model theater perceived value customer satisfaction
	Determinants of customer loyalty in the Korean smartphone market: Moderating effects of usage characteristics Journal article Telematics and Informatics,2016, volume: 33, issue: 4, pages: 936-949 Authors: Kim，Moon Koo; Wong，Siew Fan; Chang，Younghoon; Park，Jong Hyun Favorite \| View/Download：2/0 \| Submit date：2021/10/19 Customer loyalty Customer satisfaction Market saturation Smartphone Switching barriers Usage characteristics
	A fresh look at the role of switching cost in influencing customer loyalty: Empirical investigation using structural equation modelling analysis Journal article Asia Pacific Journal of Marketing and Logistics,2016, volume: 28, issue: 4, pages: 616-633 Authors: Ram, Jiwat; Wu, Minglu Favorite \| View/Download：8/0 \| Submit date：2021/10/19 Brand loyalty Consumer loyalty Consumer switching costs Customer retention Customer satisfaction Marketing in China
	The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty Journal article International Journal of Hospitality Management,2015, volume: 44, pages: 38-47 Authors: Wendy Gao，Bo; Lai，Ivan Ka Wai Favorite \| View/Download：0/0 \| Submit date：2021/10/19 Customer loyalty Integrated resort Integrated satisfaction Transaction-specific satisfaction
	ISPs' service quality and customer satisfaction in the southern region of Malaysia Conference paper ACIS 2008 Proceedings - 19th Australasian Conference on Information Systems, Christchurch, 3 December 2008 through 5 December 2008 Authors: Eze, Uchenna Cyril; Sin, Tan Khong; Bin Ismail, Hishamuddin; Siang, Poong Yew Favorite \| View/Download：2/0 \| Submit date：2021/07/12 Customer Satisfaction ISP Malaysia Service Quality