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Faculty of Busines and Mana...
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Research outside affiliated...
2
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TAN Jiamin
2
YANG I-chun
1
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Journal article
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2021
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2020
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2019
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Altruistic behavior
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Journal of Services Marketi...
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What makes a green citizen in Taiwan's restaurant industry?
Journal article
Social Behavior and Personality,2021, volume: 49, issue: 7
Authors:
Han, Hua
;
Yang, Yi-Chun
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View/Download:4/0
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Submit date:2021/10/19
Altruistic behavior
Employee environmental commitment
Green human resource practices
Green organizational citizenship behavior
Restaurant industry
Buffering negative impacts of jaycustomer behavior on service employees
Journal article
Journal of Services Marketing,2020, volume: 34, issue: 5, pages: 635-650
Authors:
Tan, Alice J. M.
;
Loi, Raymond
;
Lam, Long W.
;
Chow, Cheris W.C.
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View/Download:5/0
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Submit date:2022/07/13
Anger
Anxiety
Emotion
Employee
Jaycustomer behavior
Justice
Procedural justice
Service encounter
Service marketing
Do embedded employees voice more?
Journal article
Personnel Review,2019, volume: 48, issue: 3, pages: 824-838
Authors:
Tan, Alice J. M.
;
Loi, Raymond
;
Lam, Long W.
;
Zhang, Lida L.
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View/Download:5/0
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Submit date:2022/07/13
Employee voice
Fairness heuristic theory
Interactional justice
Job embeddedness
Job embeddedness theory