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	Robots in service: how robot capabilities and personalities drive customer value co-creation and satisfaction Journal article International Journal of Contemporary Hospitality Management,2025, volume: 37, issue: 3, pages: 1016-1035 Authors: Balaji, M. S.; Jiang, Yangyang; Zhang, Xiya Favorite \| View/Download：5/0 \| Submit date：2025/03/10 Hospitality Personality Robot capabilities Satisfaction Service robots Value co-creation
	Social Media-Enabled Customer Co-Creation Experience Value: Conceptualisation and Measurement Journal article European Journal of Information Systems,2023 Authors: Zhang, Hong; Chau, Patrick Y. K.; Wang, Bin; Luo, Xin Robert Favorite \| View/Download：16/0 \| Submit date：2023/05/19 conceptualisation customer co-creation Experience value social media survey instrument theoretical domain
	Robots at your service: value facilitation and value co-creation in restaurants Journal article International Journal of Contemporary Hospitality Management,2022, volume: 34, issue: 5, pages: 2004-2025 Authors: Zhang, Xiya; Balaji, M. S.; Jiang, Yangyang Favorite \| View/Download：5/0 \| Submit date：2025/04/11 Advocacy intentions Restaurants Robot attributes Service robots Value co-creation