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Robots in service: how robot capabilities and personalities drive customer value co-creation and satisfaction 期刊论文
International Journal of Contemporary Hospitality Management,2025, 卷号: 37, 期号: 3, 页码: 1016-1035
作者:  Balaji, M. S.;  Jiang, Yangyang;  Zhang, Xiya
收藏  |  浏览/下载：19/0  |  提交时间：2025/03/10
Charting the future of digital servitization using CIMO framework 评论文章
2025
作者:  Zhang, Xiya;  Balaji, M. S.;  Jiang, Yangyang
收藏  |  浏览/下载：19/0  |  提交时间：2025/04/11
A contingency-based approach to service robot design: Role of robot capabilities and personalities 期刊论文
Technological Forecasting and Social Change,2024, 卷号: 201
作者:  Balaji, M. S.;  Sharma, Priyanka;  Jiang, Yangyang;  Zhang, Xiya;  Walsh, Steven T.
收藏  |  浏览/下载：16/0  |  提交时间：2024/05/07
Connecting the dots between customer-perceived value of travel vlogs and Generation Z travel intention: The mediating role of online customer engagement 著作章节
出自: Handbook of Customer Engagement in Tourism Marketing, Cheltenham, UK:Edward Elgar Publishing, 2023, 页码: 99-114
作者:  Jiang, Yangyang;  Zhang, Xiya;  Balaji, M. S.;  Wang, Tenghao
收藏  |  浏览/下载：13/0  |  提交时间：2025/04/11
Robots at your service: value facilitation and value co-creation in restaurants 期刊论文
International Journal of Contemporary Hospitality Management,2022, 卷号: 34, 期号: 5, 页码: 2004-2025
作者:  Zhang, Xiya;  Balaji, M. S.;  Jiang, Yangyang
收藏  |  浏览/下载：15/0  |  提交时间：2025/04/11
CUSTOMER-PERCEIVED VALUE INFLUENCE ON LUXURY HOTEL PURCHASE INTENTION AMONG POTENTIAL CUSTOMERS 期刊论文
Tourism Analysis,2022, 卷号: 27, 期号: 4, 页码: 559-566
作者:  Jiang, Yangyang;  Zhang, Xiya;  Balaji, M. S.
收藏  |  浏览/下载：9/0  |  提交时间：2025/04/11