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	Robots in service: how robot capabilities and personalities drive customer value co-creation and satisfaction 期刊论文 International Journal of Contemporary Hospitality Management,2025, 卷号: 37, 期号: 3, 页码: 1016-1035 作者: Balaji, M. S.; Jiang, Yangyang; Zhang, Xiya 收藏 \| 浏览/下载：22/0 \| 提交时间：2025/03/10 Hospitality Personality Robot capabilities Satisfaction Service robots Value co-creation
	A contingency-based approach to service robot design: Role of robot capabilities and personalities 期刊论文 Technological Forecasting and Social Change,2024, 卷号: 201 作者: Balaji, M. S.; Sharma, Priyanka; Jiang, Yangyang; Zhang, Xiya; Walsh, Steven T. 收藏 \| 浏览/下载：18/0 \| 提交时间：2024/05/07 Capabilities Contingency Customer engagement Personality Service robots
	Robots at your service: value facilitation and value co-creation in restaurants 期刊论文 International Journal of Contemporary Hospitality Management,2022, 卷号: 34, 期号: 5, 页码: 2004-2025 作者: Zhang, Xiya; Balaji, M. S.; Jiang, Yangyang 收藏 \| 浏览/下载：16/0 \| 提交时间：2025/04/11 Advocacy intentions Restaurants Robot attributes Service robots Value co-creation