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	Robots in service: how robot capabilities and personalities drive customer value co-creation and satisfaction 期刊论文 International Journal of Contemporary Hospitality Management,2025, 卷号: 37, 期号: 3, 页码: 1016-1035 作者: Balaji, M. S.; Jiang, Yangyang; Zhang, Xiya 收藏 \| 浏览/下载：21/0 \| 提交时间：2025/03/10 Hospitality Personality Robot capabilities Satisfaction Service robots Value co-creation
	Social Media-Enabled Customer Co-Creation Experience Value: Conceptualisation and Measurement 期刊论文 European Journal of Information Systems,2023 作者: Zhang, Hong; Chau, Patrick Y. K.; Wang, Bin; Luo, Xin Robert 收藏 \| 浏览/下载：24/0 \| 提交时间：2023/05/19 conceptualisation customer co-creation Experience value social media survey instrument theoretical domain
	Robots at your service: value facilitation and value co-creation in restaurants 期刊论文 International Journal of Contemporary Hospitality Management,2022, 卷号: 34, 期号: 5, 页码: 2004-2025 作者: Zhang, Xiya; Balaji, M. S.; Jiang, Yangyang 收藏 \| 浏览/下载：15/0 \| 提交时间：2025/04/11 Advocacy intentions Restaurants Robot attributes Service robots Value co-creation