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Exploring determinants of visitor’s e-WOM in the virtual art exhibition with an extended American Customer Satisfaction Index Model
期刊论文
Consumer Behavior in Tourism and Hospitality,2025, 卷号: 20, 期号: 1, 页码: 38-56
作者:
Wang, Xi
;
Liao, Yiqing
;
Liu, Chuyao
;
Zheng, Jie
收藏
  |  
浏览/下载:22/0
  |  
提交时间:2025/03/10
American Customer Satisfaction Index (ACSI)
e-WOM
Exhibition promotion
Virtual exhibition
Visitor satisfaction
Brand equity of e-Sport events: exploring the role of social media on customer satisfaction and behavior
会议摘要&总结
2022
作者:
Xu, Yulan
;
You, Xinyi
;
Wang, Xi
收藏
  |  
浏览/下载:60/0
  |  
提交时间:2023/02/15
e-Sport
customer satisfaction
behavioral intention
communications-brand equity
spectator-based brand equity
Exploring customer satisfaction of online theater: Adaptation of ACSI model
会议摘要&总结
2021
作者:
Zhong, Huining
;
Wang, Zihan
;
Wang, Xi
收藏
  |  
浏览/下载:63/0
  |  
提交时间:2023/02/15
perceived quality
ACSI model
theater
perceived value
customer satisfaction
Determinants of customer loyalty in the Korean smartphone market: Moderating effects of usage characteristics
期刊论文
Telematics and Informatics,2016, 卷号: 33, 期号: 4, 页码: 936-949
作者:
Kim,Moon Koo
;
Wong,Siew Fan
;
Chang,Younghoon
;
Park,Jong Hyun
收藏
  |  
浏览/下载:9/0
  |  
提交时间:2021/10/19
Customer loyalty
Customer satisfaction
Market saturation
Smartphone
Switching barriers
Usage characteristics
A fresh look at the role of switching cost in influencing customer loyalty: Empirical investigation using structural equation modelling analysis
期刊论文
Asia Pacific Journal of Marketing and Logistics,2016, 卷号: 28, 期号: 4, 页码: 616-633
作者:
Ram, Jiwat
;
Wu, Minglu
收藏
  |  
浏览/下载:17/0
  |  
提交时间:2021/10/19
Brand loyalty
Consumer loyalty
Consumer switching costs
Customer retention
Customer satisfaction
Marketing in China
The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
期刊论文
International Journal of Hospitality Management,2015, 卷号: 44, 页码: 38-47
作者:
Wendy Gao,Bo
;
Lai,Ivan Ka Wai
收藏
  |  
浏览/下载:6/0
  |  
提交时间:2021/10/19
Customer loyalty
Integrated resort
Integrated satisfaction
Transaction-specific satisfaction
ISPs' service quality and customer satisfaction in the southern region of Malaysia
会议论文
ACIS 2008 Proceedings - 19th Australasian Conference on Information Systems, Christchurch, 3 December 2008 through 5 December 2008
作者:
Eze, Uchenna Cyril
;
Sin, Tan Khong
;
Bin Ismail, Hishamuddin
;
Siang, Poong Yew
收藏
  |  
浏览/下载:12/0
  |  
提交时间:2021/07/12
Customer Satisfaction
ISP
Malaysia
Service Quality