科研成果详情

发表状态已发表Published
题名Brand equity of e-Sport events: exploring the role of social media on customer satisfaction and behavior
作者
发表日期2022
会议名称20th Asia-Pacific CHRIE Conference
会议日期May 23 – 25, 2022
摘要

Audiences are an important part of electronic sport (e-Sport) events and are influenced by both the event and other audiences through social media. With a purpose to analyze effects of social media on audience-based brand equity of e-Sport events, this paper presents an audience-based study that demonstrates the impact of social media through brand equity of e-Sport events. Results of this study indicated that controlled communications in social media have a positive impact on the brand association, brand awareness, and brand equity in the context of e-Sport events, which further influence audiences' satisfaction and their post intention towards the eSports event. The findings of the study contribute to the communications-brand equity generation framework, and make difference for business when doing marketing and organizing for the e-Sport events.

关键词e-Sport customer satisfaction behavioral intention communications-brand equity spectator-based brand equity
语种英语English
文献类型会议摘要&总结
条目标识符https://repository.uic.edu.cn/handle/39GCC9TT/10192
专题文化与创意学院
作者单位
Division of Culture and Creativity, BNU-HKBU United International College
第一作者单位北师香港浸会大学
推荐引用方式
GB/T 7714
Xu, Yulan,You, Xinyi,Wang, Xi. Brand equity of e-Sport events: exploring the role of social media on customer satisfaction and behavior. 2022.
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