发表状态 | 已发表Published |
题名 | Brand equity of e-Sport events: exploring the role of social media on customer satisfaction and behavior |
作者 | |
发表日期 | 2022 |
会议名称 | 20th Asia-Pacific CHRIE Conference |
会议日期 | May 23 – 25, 2022 |
摘要 | Audiences are an important part of electronic sport (e-Sport) events and are influenced by both the event and other audiences through social media. With a purpose to analyze effects of social media on audience-based brand equity of e-Sport events, this paper presents an audience-based study that demonstrates the impact of social media through brand equity of e-Sport events. Results of this study indicated that controlled communications in social media have a positive impact on the brand association, brand awareness, and brand equity in the context of e-Sport events, which further influence audiences' satisfaction and their post intention towards the eSports event. The findings of the study contribute to the communications-brand equity generation framework, and make difference for business when doing marketing and organizing for the e-Sport events. |
关键词 | e-Sport customer satisfaction behavioral intention communications-brand equity spectator-based brand equity |
语种 | 英语English |
文献类型 | 会议摘要&总结 |
条目标识符 | https://repository.uic.edu.cn/handle/39GCC9TT/10192 |
专题 | 文化与创意学院 |
作者单位 | Division of Culture and Creativity, BNU-HKBU United International College |
第一作者单位 | 北师香港浸会大学 |
推荐引用方式 GB/T 7714 | Xu, Yulan,You, Xinyi,Wang, Xi. Brand equity of e-Sport events: exploring the role of social media on customer satisfaction and behavior. 2022. |
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